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Forum: Reliability & Maintainability Questions and Answers

Topic: Reliability & Maintainability Questions and Answers

Topic Posted by: Reliability & Maintainability Forum ( )
Organization: System Reliability Center
Date Posted: Mon Aug 31 12:47:36 US/Eastern 1998

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Original Message:

Posted by: Simon White ( )
Organization:Zellweger Analytics Ltd.
Date posted: Mon Apr 3 7:45:18 US/Eastern 2000
Subject: Example customer returns data
Does anyone out there know where I can get information on the typical customer returns for standard electronic product types. Specifically I am interested in industrial process control equipment and domesic smoke detectors but data on general product types such as cell phones, TVs, fax machines, notebook PCs, flashlights etc. would help me possition where the reliability of my company's products should be.


Subject: Example customer returns data
Reply Posted by: Jack Farrell ( )
Organization: Reliability Analysis Center
Date Posted: Thu Apr 13 13:54:44 US/Eastern 2000
The National Fire Protection Association (NFPA) has a web site located at that has information dealing with smoke detector reliability. One report sold by NFPA entitled "U.S. Experience with Smoke Alarms" includes major results of the National Smoke Detector Project, trend projection, and discussion of non-residential fire alarm problems.

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